Question 1

Can you provide a Certificate of Insurance for my building?

Accepted Answer

Yes. A Certificate of Insurance is available at no charge. Send the building requirements with your request so our team can prepare the correct documentation.

Question 2

Can you mount into plaster, brick or concrete?

Accepted Answer

Yes. We work with drywall, plaster, brick and concrete using the appropriate hardware. Specialty wall conditions and materials are included in your firm quote before approval.

Question 3

Do I need to buy the TV mount?

Accepted Answer

No. You can provide your own compatible mount or Simply King can supply one from $79 after confirming the TV and installation requirements.

Question 4

Can you hide TV cables?

Accepted Answer

Yes. A paintable surface raceway is available from +$69 and in-wall low-voltage cable concealment starts at $179. Electrical or outlet work is quoted separately where required.

Question 5

Do you remove packaging?

Accepted Answer

Yes. Box and packaging removal is available for $39.

Question 6

How do I get a firm price?

Accepted Answer

Send photos, project details or product links. We review the scope and return a firm price as soon as possible during working hours.

Question 7

Is my requested time immediately booked?

Accepted Answer

No. Your preferred date and time are reviewed by Simply King. The appointment is final only after you receive confirmation.

Question 8

Do you require a reservation deposit?

Accepted Answer

Projects under $5,000 require 20% of the approved quote, with a $50 minimum deposit. Projects of $5,000 and above require a 15% initial deposit. Larger or multi-day projects may use a written milestone or material payment schedule disclosed before approval.

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